Help center
Contact us
Questions about a product, an order, a return or a warranty claim? Email us and a real person on our team will get back to you.
Email us
hello@winniesdepot.comWe aim to reply within one business day.
We're an online store, so email is the best way to reach us. It also leaves you with a written record of everything we've discussed.
Write to usPick a topic
Choose a topic to open a pre-addressed email with a few prompts to fill in. Or skip the prompts and write to us however you like.
- Question before you buyNot sure which mower suits your yard, or what a generator can run? Ask away.Write this email
- Order or deliveryChanges, cancellations, tracking or anything else about an order you've placed.Write this email
- Start a returnChanged your mind within 90 days of delivery? We'll set up the return with you.Write this email
- Warranty claimSomething not working the way it should? Tell us what's happening.Write this email
What to include
A few details help us answer on the first reply:
- Your order number, if you've placed an order. You'll find it on your order confirmation.
- The product name or SKU, like “Prairie 54” or “WD-Z54”.
- Photos or a short video if something isn't working or arrived damaged.
- Your ZIP code if you're asking about delivery.
Keep card details out of email
We'll never ask for your card number, security code or passwords by email. Payments only happen on PayPal's secure checkout page.
Quick answers
Your question might already be answered in our FAQ: