Help center
Shipping
At a glance
Free on every order
No minimum and no freight surcharge. Shipping is free on everything we sell.
All 50 states
We deliver anywhere in the United States. Orders to Alaska and Hawaii may take extra time.
Free curbside freight
Our biggest items travel by freight truck, and the carrier calls you to book a delivery window.
Updates by email
We email you when your order ships, with tracking for parcel deliveries.
Where we ship
We ship to addresses in all 50 states and Washington, DC. Orders to Alaska and Hawaii may take extra time. Please use a street address rather than a P.O. box, since larger parcels and every freight delivery need somewhere a delivery truck can pull up.
We ship within the United States only and do not ship internationally yet. For now, we also can't ship to US territories such as Puerto Rico and Guam. Shopping from Canada? A separate Canadian store is on the way.
What shipping costs
Nothing. Shipping is free on every order within the United States, whether it's a trimmer or a riding mower, and whether it's headed to Ohio or Alaska. There's no minimum order and no extra charge for freight delivery.
Sales tax, if applicable, is calculated at checkout. That's the only thing added to the price, and you'll see the full total before you pay.
Parcel delivery
Most of our lineup ships boxed by parcel carrier and is delivered to your door. When your order leaves us, we'll email you tracking details so you can follow it the rest of the way. These items ship by parcel:
Freight delivery
Large items ship by freight with free curbside delivery. The carrier calls you to book a delivery window. These are the items that travel by freight:
Prairie 54Prairie 54 Zero-Turn Mower
Red River 46Red River 46 Riding Lawn Mower
Aurora 15KAurora 15K Tri-Fuel Generator
Lodge 15 x 8Lodge 15 x 8 ft Storage Shed
It leaves our hands
We pack your order for the road and hand it to a freight carrier, then email you to let you know it's on its way.The carrier calls you
The carrier calls the phone number on your order to book a delivery window, so give us a number you'll pick up. If we don't have one, we'll email you to ask.Curbside delivery
On delivery day the driver brings your order to the curb or the end of your driveway. Curbside delivery doesn't include carrying it inside, unpacking or assembly.Inspect, then sign
Look the packaging over before you sign. If anything looks damaged, note it on the delivery receipt, snap a few photos and email us.
Plan for the last few yards
Orders with several items
If your order has both parcel and freight items, they travel separately and often arrive on different days. A larger parcel order can also arrive in more than one box. Each parcel shipment comes with its own tracking, and the freight carrier calls you about the freight part of your order.
When it will arrive
Delivery time depends on where you live and whether your order travels by parcel or freight. We'll email you as soon as your order ships, and for freight the carrier's call sets a delivery window with you. Orders to Alaska and Hawaii may take extra time.
Need something by a certain date, like before a storm or the first mow of the season? Email us before you order and we'll give you our best estimate.
Damaged, missing or wrong items
We pack everything to travel well, but if something arrives damaged, is missing a part or isn't what you ordered, email hello@winniesdepot.com with your order number and a few photos. We'll arrange a replacement part, a replacement or a refund, and you won't pay for any shipping involved in fixing it.
Changed your mind instead? You can still send it back: see our 90-day returns.