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90-day returns
At a glance
90 days from delivery
The clock starts the day your order arrives, not the day you place it.
Refunds to your card
We refund your original payment method once your return is back and we've checked it over.
Freight pickups arranged
Sending back a riding mower, the big generator or the shed? We set up the freight pickup.
Our mistake, our cost
If an item arrives damaged, defective or wrong, return shipping is on us.
How to start a return
Email us
Send your order number, the item you'd like to return and a quick note on why to hello@winniesdepot.com.Get your instructions
We reply with everything you need to send it back, including how it gets to us. For freight items, we arrange the pickup.Pack it up
Use the original packaging if you still have it, and include every part, accessory and manual. Empty the fuel from gas-powered equipment first.Get your refund
Once your return arrives and we've checked it over, we refund your original payment method.
Empty the fuel first
What we accept
You can return any product within 90 days of delivery. It's fine to unbox it, set it up and give it a fair try. We just ask that it comes back:
- Complete, with all its parts, accessories, hardware and the owner's manual
- Clean, and without damage beyond what a fair try-out would cause
- Empty of fuel, if it has a gas engine
If you've started building the shed, take it apart and bundle the panels and hardware together before the pickup. A kit that's still in its original boxes is the easiest thing of all to send back.
Return shipping
If your item arrived damaged or defective, or we sent the wrong thing, return shipping is on us and we'll arrange it.
If you've simply changed your mind, we'll confirm any return shipping cost with you up front, before anything is sent back, so there are no surprises. Either way, we arrange freight returns for you, since a riding mower doesn't fit in the trunk.
Refunds
Once your return arrives and passes a quick inspection, we refund the price you paid for the item, plus any sales tax charged on it, to your original payment method. Shipping was free, so there's nothing to take off for it.
We issue your refund as soon as your return has been checked in. Your bank or card issuer may take a few business days to show the credit on your statement.
Changing or canceling an order
Need to change the delivery address or cancel? Email us as soon as you can with your order number. If your order hasn't shipped yet, we'll update it or cancel it and refund you in full. If it's already on its way, you can return it once it arrives.
After 90 days
Once the return window closes, you're still covered. Every product carries our 3-year limited warranty against defects in materials and workmanship. See what the warranty covers and how to make a claim.