Frequently asked questions

Anywhere in the United States. We deliver to all 50 states, and shipping is free on every order. Orders to Alaska and Hawaii may take extra time. We don't ship internationally yet.

Our biggest items (the Prairie 54 and Red River 46 riding mowers, the Aurora 15K generator and the Lodge shed) ship by freight truck with free curbside delivery. Once your order is on its way, the carrier calls you to book a delivery window. The driver brings your order to the curb or the end of your driveway, so line up a helper to move it the rest of the way.

Not yet. Winnie's roots are Canadian, but this store ships within the United States only. A separate Canadian store is on the way.

Checkout happens on PayPal's secure page, where you can pay with PayPal, Pay Later, Apple Pay or a credit or debit card. You don't need a PayPal account. You can check out as a guest with a card. Use the "Buy now with PayPal" button on a product's page and choose your quantity on PayPal's page. If an item doesn't have a PayPal button yet, email us to order it. Your payment details go straight to PayPal, so we never see or store your full card number.

Sales tax, if applicable, is calculated at checkout. You'll see the full total before you confirm your order.

Yes. Every price on the site is in US dollars (USD). Shipping is free, so the only thing added at checkout is sales tax where it applies.

You have 90 days from delivery to return any product. Email us your order number and we'll set up the return with you, including a freight pickup for the big items. If something arrived damaged, defective or wrong, return shipping is on us. Once your return is back and checked over, we refund your original payment method.

Every product we sell comes with a 3-year limited warranty against defects in materials and workmanship. Email us your order number, the product name or SKU, a short description of the problem and a few photos or a short video if you can. We'll troubleshoot with you first, then arrange a repair, a replacement part or a replacement product if it's covered.

Some. The Forks 22 walk-behind mower goes together in less than 10 minutes. The Prairie 54 and Red River 46 riding mowers arrive by freight; before the first mow, work through the setup steps and pre-start checks in the owner's manual. The Lodge shed ships as a do-it-yourself kit with all the hardware and goes together with basic hand tools. Plan on a flat, level spot and a second pair of hands.

No. For safe shipping, our gas mowers and generators arrive without fuel or engine oil. Before the first start, add the type and amount of oil listed in the owner's manual, then fill up with fresh gasoline. Starting an engine without oil can damage it, so it's worth a double-check.

Both Aurora generators run on gasoline, propane or natural gas, so you can use whichever fuel is easiest to get during an outage. Power output can vary by fuel, so check the owner's manual when you plan what to run. Have a licensed professional connect natural gas and install any transfer switch. Only run a generator outdoors, well away from doors, windows and vents, and always follow the owner's manual.

Email us at hello@winniesdepot.com, and include your order number if you have one. We aim to reply within one business day.