Help center
3-year limited warranty
At a glance
Every product
Mowers, generators, pressure washers, trimmers and sheds all carry the same coverage.
3 years from delivery
Coverage starts the day your order arrives and runs for 3 full years.
Repair, part or replacement
If it's covered, we fix it, send a replacement part or replace the product.
Claims by email
One email starts a claim: your order number, what's wrong and a few photos.
What's covered
Our 3-year limited warranty covers defects in materials and workmanship when the product is used and looked after the way its owner's manual describes. In plain terms: if something fails because of how it was made, not because of how it was used, it's covered.
Coverage includes the product itself and the parts and accessories that came in the box with it, and it runs for 3 years from the day your order is delivered. It applies to every product we sell, and there's no extended plan to buy or card to mail in.
What isn't covered
A limited warranty has limits, and we'd rather be upfront about them. The warranty doesn't cover:
- Parts that wear out with normal use, such as blades, trimmer line, belts, filters, spark plugs, tires and spray nozzles
- Routine maintenance, like oil changes, blade sharpening and tune-ups
- Damage from accidents, misuse, neglect or not following the owner's manual
- Engine trouble caused by stale or incorrect fuel, or by running without enough oil
- Freeze damage from water left in a pressure washer pump
- The gradual loss of battery run time that comes with age and use
- Changes, add-ons or repairs made by anyone we didn't authorize
- Cosmetic wear, like scratches, scuffs and fading, that doesn't affect how the product works
Damage that happens on the way to you is handled separately, and quickly. See damaged, missing or wrong items. And within 90 days of delivery, you can also return a product for any reason.
How to make a claim
Email us
Write to hello@winniesdepot.com with your order number, the product name or SKU, what's happening and when it started. Photos or a short video help a lot.Troubleshoot together
We look at what you've sent and may suggest a few checks. Plenty of problems turn out to be quick fixes, like old fuel or a clogged filter.We make it right
If it's covered, we repair it, send a replacement part or replace the product. Covered parts and replacements ship free.Back to work
Most replacement parts are simple swaps with basic tools, and we'll talk you through it by email. If a repair needs more than that, we'll sort out the next step with you.
Keep your order confirmation
Help it last
A few habits that keep your gear as tough as a Canadian winter, season after season:
- Follow the maintenance schedule in your owner's manual, especially oil changes and filter checks.
- Use fresh fuel. If a gas machine will sit for more than a month, add fuel stabilizer or empty the tank as your manual describes.
- Before freezing weather, drain your pressure washer and store it somewhere it won't freeze.
- Run your generator for a few minutes every month or so, as your manual recommends, so it's ready when the power goes out.
- Bring cordless batteries indoors for the winter and store them somewhere cool and dry.
- Brush heavy snow off the shed roof after a big storm.
Safety first, always
Your rights
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing on this page takes away any rights you have under the law. Questions about coverage? Email us and we'll give you a straight answer.